Return & Refund Policy

Last Updated: October 8, 2026

At ParthviMart, we want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return the product or request a refund according to the terms mentioned below.

1. Return Eligibility

You may request a return if:

• The product received is damaged or defective.
• You received the wrong product.
• The product is significantly different from the description shown on our website.
• The product is missing parts or accessories mentioned in the product description.
• The product qualifies for return according to its specific product listing.

To be eligible for a return, the product should generally be:

• Unused and in its original condition.
• In the original packaging.
• Accompanied by the invoice/order details.
• Complete with all accessories, tags, manuals, and other items supplied with the product.

Certain products may have different return conditions. Please check the individual product page before placing your order.

2. Non-Returnable Products

Some products may not be eligible for return due to their nature, including:

• Personalized or customized products.
• Products marked as “Non-Returnable” on the product page.
• Products that have been used, washed, damaged, or altered by the customer.
• Products without their original packaging, tags, or accessories.
• Products damaged due to misuse or improper handling.
• Products returned after the applicable return period.

3. Return Period

Return requests should generally be submitted within  7 days from the date of delivery.

The applicable return period may vary depending on the product category. Please refer to the product page or order details for the specific return period.

4. How to Request a Return

To request a return:

1. Contact our customer support at [your email address] or [your phone number].
2. Provide your order number and details of the product.
3. Explain the reason for the return.
4. For damaged, defective, or incorrect products, provide clear photographs or videos when requested.
5. Our team will review your request and inform you whether the return is approved.
6. If approved, follow the return instructions provided by our customer support team.

Please do not send a product back without receiving return instructions from us.

5. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or videos showing:

• The product received.
• The damaged or defective portion.
• The product packaging.
• The shipping label.

After verification, we may provide a replacement, exchange, refund, or another appropriate resolution, depending on product availability and circumstances.

6. Refund Policy

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the eligible refund amount will be processed using the applicable refund method.

Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

7. Refund Method

Refunds will generally be issued to the original payment method used for the order.

For Cash on Delivery (COD) orders, we may request valid bank account or other payment details required to process the refund.

We will never ask you to share your password, OTP, PIN, or other confidential banking credentials.

8. Shipping Charges

Unless the return is due to a defective, damaged, incorrect, or otherwise eligible product-related issue, shipping or return charges may be deducted from the refund amount where applicable.

If the return is approved because the product was damaged, defective, or incorrectly delivered, ParthviMart may cover the applicable return shipping cost, subject to verification.

9. Exchange / Replacement

Where applicable, we may offer an exchange or replacement instead of a refund.

Replacement is subject to:

• Product availability.
• Verification of the returned product.
• Compliance with the return conditions.

If the same product is unavailable, we may offer a refund or another suitable solution.

10. Cancellation Policy

You may request cancellation of an order before it has been shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, you may need to follow the applicable return procedure after delivery.

Orders that have already been delivered cannot be treated as cancellations and will be subject to our return policy.

11. Refund for Cancelled Orders

If an eligible prepaid order is successfully cancelled before shipment, the applicable refund will be initiated to the original payment method.

The time taken for the refund to reflect in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

12. Return Inspection

All returned products may be inspected before a return, replacement, exchange, or refund is approved.

A return may be rejected if the product:

• Shows signs of use or misuse.
• Is damaged after delivery due to customer handling.
• Is missing accessories, tags, or original packaging.
• Does not match the product originally delivered.
• Fails to meet the applicable return conditions.

13. Multiple Products in One Order

If you purchased multiple products in a single order, each product may have different return eligibility and return periods.

Please check the return conditions applicable to each individual product.

14. Changes to This Policy

ParthviMart reserves the right to modify or update this Return & Refund Policy at any time.

Any changes will be posted on this page with the updated “Last Updated” date.